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Discussion topic: New multi box not recognising subscription

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This message was authored by BazJC This message was authored by: BazJC

New multi box not recognising subscription

Connected new multi box and went through numerous times on resetting original Sky Q box and Sky router. Still comes up that I have no subscription for it despite it showing on my bill. I have previously had a multi box and know how it works. Can never get through to Technical Helpdesk / sent me this link basically saying try sort it yourself. Poor customer service. 

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This message was authored by Laing1 This message was authored by: Laing1

Re: New multi box not recognising subscription

Posted by a Superuser, not a Sky employee. Find out more

@BazJC wrote:

Connected new multi box and went through numerous times on resetting original Sky Q box and Sky router. Still comes up that I have no subscription for it despite it showing on my bill. I have previously had a multi box and know how it works. Can never get through to Technical Helpdesk / sent me this link basically saying try sort it yourself. Poor customer service. 


@BazJC You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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