New customer

[Stephanie75]

I joined as a new customer last week, when I got to the end the website froze and I had no idea if it went through or not. My bank declined the upfront cost but I've now had emails from virgin as they've been notified by sky that I'm leaving. I've had 0 emails from sky so really don't know where I stand. And I can't find where to contact a person that isn't the bloody bot 🙈

[Daniel0210]

@Stephanie75 

You have posted on the Sky Q board. Sky won't have notified VM that you have indicated your wish to cancel a VM TV subscription. You have to cancel that yourself. The one touch switching is only for broadband and landline phone. 

Whenever calling Sky all calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.