New box, same issues with signal

[KarenYoung]

We have received a new box as we were told this would fix our signal problems- it hasn't and we are having the exact same issues we were originally having. We would like an engineer to come and fix it. 

[Chodley]

Satellite signal problems? They sent you a new box for that??

[oldfella]

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@KarenYoung wrote:

We have received a new box as we were told this would fix our signal problems- it hasn't and we are having the exact same issues we were originally having. We would like an engineer to come and fix it. 

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Hi @KarenYoung 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q