New TV..

[Clairus]

I have just bought a new TV and Sky wont load.. Any advice for a technophobe? TIA

[PandJ2020]

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@Clairus wrote:
...and Sky wont load.. 

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you may have to explain in a little more detail as 'won't load' doesn't mean a lot...

[TimmyBGood]

@Clairus 

Assuming it's Sky Q, has the box been connected to the television set using an HDMI cable, and is the appropriate HDMI input selected?

Is the television set UHD-capable?

[oldfella]

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@Clairus wrote:
I have just bought a new TV and Sky wont load.. Any advice for a technophobe? TIA

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Hi @Clairus 

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.