New TV - Low Resolution Sky Channels

[GermonLennon]

So it is for all sky channels. Here are images of the description and the text:

Sky Sports 1 401 Description:
1h S Started at 9.00am
Join Sky Sports News for all the latest updates and news from around the
transfer market, with analysis of the big talking points.

Sky Atlantic 108 Description:
1h 5m 15 S AD Started at 9.00am
A Man, A Plan... After reaching out to Gaston Means, Nucky enlists Owen to
neutralise Gyp Rosetti's alliance with Mafia don Joe Masseria in New York.
Strong language/violence. (53, ep 10)

[oldfella]

Ok @GermonLennon 

Both the channels you are showing are SD channels

Try Ch 858 or 859 or about this area for HD versions.

Try Ch 808 for Sky Atlantic HD

[GermonLennon]

@oldfella When I try those channels Ch 858 or 859 or 808 it states:

To watch this channel, you need to upgrade your package.
The biggest live events across Sky Sports in one place and in the best quality available. Requires Complete Sky Sports & Ultra HD packs. Go to channels 402-408 to upgrade to dedicated sports channels.
Press RED BUTTON to start your upgrade

I have the Complete Sky Sports Package which is supposed to be in HD not SD or UHD? I'm not sure why its coming through in SD?

[oldfella]

---

@GermonLennon wrote:

@oldfella When I try those channels Ch 858 or 859 or 808 it states:

To watch this channel, you need to upgrade your package.
The biggest live events across Sky Sports in one place and in the best quality available. Requires Complete Sky Sports & Ultra HD packs. Go to channels 402-408 to upgrade to dedicated sports channels.
Press RED BUTTON to start your upgrade

I have the Complete Sky Sports Package which is supposed to be in HD not SD or UHD? I'm not sure why its coming through in SD?

---

Looks like you need to Speak to Sky then @GermonLennon 

[GermonLennon]

@oldfella Thanks for your help. I appreciate it.

[oldfella]

---

@GermonLennon wrote:

@oldfella Thanks for your help. I appreciate it.

---

Just one more point @GermonLennon 

You don't need the UHD pack to get HD.

I suspect one of the 800 channels I listed is a UHD.

[nigea99]

---

@GermonLennon wrote:

@oldfella, I am back! So I checked my package and I have a package that inculdes Skysports in HD I have attached screenshots of the package details - and it definitely isn't in HD? As mentioned before every other channel coming through the SkyQ box that isn't a SKY channel is coming through in HD resolution?

---

As @oldfella  states earlier SKY Sports is not in HD as standard for customers in Ireland

I am afraid I would not place any reliance on the image you have posted as that probably shows for all customers in both the UK & Ireland even though there are differences - it should reflect your package but I have sometimes found images like the one you posted to be incorrect & are not a guarantee of service

Better to look at your bills and see if you have both SKy SPorts Pack & SKY SPorts HD as separate items - even when HD is included as standard it is listed separately on bills 

[nigea99]

hi again @GermonLennon 

Further to my post above I have just checked my package online & it has a separate entry for the Sports HD (which is included as standard for me as II am in the UK)

My Package - Sports HD 

[GermonLennon]

Hi @nigea99 , you are right. I contacted Sky through the "message us" pop up in my Sky and the agent told me what you have outlined above. Unfortunately it is €10 extra per month to have access to sky in HD. It is a bit misleading that the package states in HD yet one requires an extrta paid add on to avail. It also seems a bit much considering the existing cost of the package. But here we are! The one thing I will give Sky is they have an excellent community forum with helpful patrons!