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Discussion topic: New Q box not working

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Avatar for Johngregfletch
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This message was authored by: Johngregfletch

Message posted on ‎15 Jul 2026 01:24 PM

New Q box not working

Just taken delivery of a new Q box because old one was faulty. Previous box linked to router by cable with yellow connector at each end. New box has no such cable. Nor is it referred to in the new instructions. New one isn't working properly.
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎15 Jul 2026 01:27 PM

Re: New Q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Johngregfletch  Could you just not use the old ethernet cable between the new Q box and the hub?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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