New Q box not working and customer services gave me an engineer slot 7 weeks in advance promisin sec

[Graham112]

Why am I given a slot for an engineer to visit in 7 weeks time just to log me in the system. I was promised that the slot will be changed to 1-2 weeks if I agree the 7 week date 😬

[PandJ2020]

It's not clear what you're asking other customers here?

[Graham112]

I am asking if anyone has had a Sky customer service member push them to agree for a engineer visit several weeks away just to get them in the system, who gave the assurance that a better date will be worked out within. Few days?

I have been in this situation before when the long date was the date an engineer actually turned up, the more urgent date that I was told would be offered did not materialise. I am just wondering if there is some kind of tactic going on here? My Sky Q box defaulted soon after installation and I expected a visit within 2 weeks, it just seems like I was being pushed aside and hoodwinked into a visit date I didn't want.

[PandJ2020]

The number of engineers has decreased (widely publicised) as part of the push to dishless systems.  Several weeks for a visit isn't unusual as reported on here quite regularly.

I guess it's better to have a date and see if something does materialise earlier.