New Q box / Paramount+

[Anita1869]

Scanning the QR code, but then says already signed in to this account and go to Paramount +. I go on there and they want to charge me when it should be free with my package 

[Addie15]

Hi there, @Anita1869. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147