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Discussion topic: Network/ connectivity issues

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This message was authored by: Gaz+j46

Network/ connectivity issues

I'm having trouble connecting my sky q box and subsequently 3 mini boxes to my zen broadband network which uses a Fritz hub 

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This message was authored by: oldfella

Re: Network/ connectivity issues

Posted by a Superuser, not a Sky employee. Find out more

@Gaz+j46 wrote:

I'm having trouble connecting my sky q box and subsequently 3 mini boxes to my zen broadband network which uses a Fritz hub 


Hi @Gaz+j46 

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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