Network connection

[Emmajh1]

Hi Have been trying since Wednesday to try and fix network connection. I have done everything they as you to do I have even tried switching both boxes off and on, pressing wps button on router. Everything I have tried has failed. All green lights on router. Now running out of options. I have been a sky vip customer for over 25 years so finding this very frustrating and am considering leaving sky as this has happened on a number of occasions over the last few months

[Addie15]

Hi there, Emmajh1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you Emmajh1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks