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Discussion topic: Network connection problem

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This message was authored by Rufus2602 This message was authored by: Rufus2602

Network connection problem

I have a network connection  problem with my TV and I can't access any of my apps like netflix or Disney+. I could last night but not today.

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This message was authored by oldfella This message was authored by: oldfella

Re: Network connection problem

Posted by a Superuser, not a Sky employee. Find out more

@Rufus2602 wrote:

I have a network connection  problem with my TV and I can't access any of my apps like netflix or Disney+. I could last night but not today.


Hi @Rufus2602 

Assume this is your main Q box?

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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