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Discussion topic: Netflix

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Avatar for Bellareeves
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This message was authored by: Bellareeves

Message posted on ‎05 Aug 2025 05:58 PM

Netflix

A Netflix not working just keeps buffering can't watch anything on Netflix 

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Avatar for Laing1
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Superuser
This message was authored by: Laing1

Message posted on ‎05 Aug 2025 08:06 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more
@Bellareeves wrote:

A Netflix not working just keeps buffering can't watch anything on Netflix 

@Bellareeves Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Avatar for KillerCars
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This message was authored by: KillerCars

Message posted on ‎06 Aug 2025 03:44 PM

Re: Netflix

Not a fix, but a potential workaround... If you have a smart TV or some other device attached to the TV that also has the Netflix app, I found they worked better for me than using the Netflix app on the Sky box. The app on the Sky box gives me juddering issues, but logging in to Netflix via another device or the TV's built-in app works fine for me.

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Sky Q, Sky Full Fibre 2.5 Gigafast+ with Sky XER10 (white cylindrical Gigafast+ Hub)
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