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Discussion topic: Netflix upgraded without my consent

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This message was authored by: Neilpie01

Netflix upgraded without my consent

I recently had an email confirming I had upgraded Netflix to premium, but I have not upgraded it! How could this of happened? 

I have only got a standard sky q box, so it's not capable to watch 4k through the box anyway. Has anyone else had this issue? 

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This message was authored by: Laura460

Re: Netflix upgraded without my consent

I have received the same Email! & I did mot consent to Netflix Premium either, Also my next Bill is showing a much higher rate. If this isnt sorted I will be leaving Sky.

This message was authored by: Me134

Re: Netflix upgraded without my consent

Posted by a Superuser, not a Sky employee. Find out more

@Laura460 wrote:

I have received the same Email! & I did mot consent to Netflix Premium either, Also my next Bill is showing a much higher rate. If this isnt sorted I will be leaving Sky.


We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky broadband landline/Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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