Netflix unauthorised login

[Gemrya]

Does anyone know how I can sort my netflix? Someone unauthorised has logged in and changed my email address. And netflix can't help they said go through sky. 

[Invisiblename]

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@Gemrya wrote:

Does anyone know how I can sort my netflix? Someone unauthorised has logged in and changed my email address. And netflix can't help they said go through sky. 

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You need to speak with Netflix via: https://help.netflix.com/en

Before you do that, do the following which give you the info Netflix will need:

Netflix hidden menu

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up

This opens a hidden menu.

You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.

Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone

[Gemrya]

Thank you. I have done and they have passed me back to sky. Will try again. 

[Gemrya]

Great thank you!

Is there anyway to do this remotely or on another device? I am currently not near my SkyQ box. 

[Invisiblename]

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@Gemrya wrote:

Great thank you!

Is there anyway to do this remotely or on another device? I am currently not near my SkyQ box. 

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It may be possible via the native Netflix app on your phone or tablet, but I don't know the key sequence for that.