Netflix still charging me

[MaxP]

Hi, I've got sky ultimate which I think comes with Netflix included but I'm still being charged seperately by Netflix. I think I was told the Netflix payment would automatically be cancelled. Any ideas? 

[oldfella]

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@MaxP wrote:

Hi, I've got sky ultimate which I think comes with Netflix included but I'm still being charged seperately by Netflix. I think I was told the Netflix payment would automatically be cancelled. Any ideas? 

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Hi @MaxP 

If you have Sky Ultimate TV in your package then you have Sky Netflix.

When you open the App on Sky Q and login with your Normal Netflix details.

This should automatically switch your billing to Sky and you do not have to cancel with Netflix.

If you are partway through a Netflix billing period then Netflix should add a credit to your Account (for future use)

[MaxP]

Thanks. I've done all of that but Netflix has been charging me for a few months. 

[Chodley]

I'd ring netflix

[DellGirl1]

@MaxP Hi, I'm curious how you got on with contacting Netflix?  We are in same situation, however, we've been paying since 2018! I didn't realise until I logged in to my Netflix account to downgrade, and it said it's paid through Sky.  Really hoping Netflix will refund the money.

[glanmiredj]

Same boat here , theyre still billing me 21 euro a month via netflix for last 8 months even though when i log into my netflix account it says its free as part of my sky package . Anyone get any joy from netflix ??

[DellGirl1]

@MaxP So, it turns out our card has been used fraudulently. My card details but linked to a Spanish email address.  My bank has refunded last 13 months.  All seems very fishy to me.

[Chodley]

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@DellGirl1 wrote:

@MaxP So, it turns out our card has been used fraudulently. My card details but linked to a Spanish email address.  My bank has refunded last 13 months.  All seems very fishy to me.

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Did you have that netflix account and then switch to paying via Sky and it didn't automatically change your billing?

[DellGirl1]

@Chodley yes I had an account prior to sky and it was cancelled, however my card details continued to be used to pay for somebody else's Netflix! Very strange.