Netflix sound quality

[BIGGS666]

Netflix Basic through Sky Q only outputs stereo

Paramount outputs Dolby surround

Disney outputs Dolby surround

HBO outputs stereo

All apps played through the sky Q box.

Could this be a faulty box?

[nigea99]

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@BIGGS666 wrote:

Netflix Basic through Sky Q only outputs stereo

Paramount outputs Dolby surround

Disney outputs Dolby surround

HBO outputs stereo

All apps played through the sky Q box.

Could this be a faulty box?

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hi @BIGGS666 

it will not be  a faulty box if some apps are giving 5.1 sound (or Atmos) 

I am not aware if Netflix Basic only provides 2.0 sound but higher tiers definitely should provide up to 5.1 via the SKY Q app (to get Atmos you need the premium tier and use the app elsewhere) 

The HBO Max app on SKY Q is known to be currently limited to 2.0 & this has been reported back - no info yet on when this will get 5.1/Atmos (it does on SKY stream & other devices)

Do you have any other device (TV app maybe) that you can try Netflix ?

BTW Personally I use apps on a Firestick rather than my SKY Q boxes,  as SKY apps are really more for convenience  & SKY Q is now old in tech terms .

We generally recommend using apps on newer hardware (Apple TV boxes, Firesticks, TVs inbuilt apps) which may provide better quality (including Dolby Vision and Atmos - when applicable - on all apps rather than some)

[BIGGS666]

Just wondered whether the stereo output was correct for basic, thanks.

[nigea99]

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@BIGGS666 wrote:

Just wondered whether the stereo output was correct for basic, thanks.

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hi @BIGGS666 

Google searches I have done would indicate it does support 5.1 but like all apps etc not all content does have it- although most I have watched seems to.

I can't check as I have Premium Tier

[BIGGS666]

Simple question but as yet no suitable answer.

[Chodley]

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@BIGGS666 wrote:

Just wondered whether the stereo output was correct for basic, thanks.

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Why did you ask if it was a faulty box then? You might have to ask Netflix as it's their app / code. They're most likely to have a definitive answer.