Netflix quality dipping

[reelspike]

Hi

Over the last few weeks we've had a continuous drop in the image quality on Netflix when using our Sky Q boxes (standard and mini).  When watching Netflix, the image quality will suddenly drop and then the red circle % comes up like it's buffering. 

We are on Sky Broadband (fibre) with 200mbs on WiFi so this shouldn't be the issue. 

Has anyone else had this issue, and if so have you been able to resolve it?  Feels like either Netflix is struggling and it's a Netflix issue or the app with Sky Q needs updating somehow to address it?

Thanks. 

[Cormac]

We also have this issue. Just switched to Sky fibre 1GB and while our previous provider was only 500MB speeds we never experienced Netflix becoming poor quality or having to buffer like this. 

Given our speeds, and that Netflix works fine when we switch our Roku device to use mobile data from a phone hot-spot instead, it clearly shows the issue is with Sky itself.

I'm wondering if they're routing Netflix traffic differently or trying to throttle it somehow.

[Mister_Dalek]

The Netflix app on Sky Q is not good. There have been ongoing issues with it for years. 
Sky Q is old hardware now and was designed mainly as a satellite PVR which it still does very well. The addition of apps was always intended to be for convenience,  not necessarily quality, 

For a better, more reliable and versatile streaming experience it has always been adviseable to use apps on a dedicated streaming device such as a Firestick, Roku or Apple TV 4K box rather than on an under-powered Sky Q box. 

[reelspike]

Thanks both for your replies. 

It's really frustrating that this is happening. It doesn't happen on Disney or Prime, in fact they're really fast with no drop outs. Just Netflix!

Hope Sky sort this out soon with an update.