Netflix not working

[Serge18]

Hi. I updated sky supscription yesterday including Netflix. I set up Netflix yesterday as well . But today Netflix not working asking payment information. 

[oldfella]

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@Serge18 wrote:

Hi. I updated sky supscription yesterday including Netflix. I set up Netflix yesterday as well . But today Netflix not working asking payment information. 

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Hi @Serge18 

Did you Activate Netflix as per the following link?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

[Serge18]

Yes I did yesterday and everything was working fine. But today Netflix asking to update payment info . 

[oldfella]

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@Serge18 wrote:

Yes I did yesterday and everything was working fine. But today Netflix asking to update payment info . 

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Did you previously pay Netflix direct before you updated your Sky subscription @Serge18 

[Serge18]

No it was with Sky as well. But it's all ran out yesterday morning but I renewed supscription yesterday evening and activated Netflix straight away and it was working fine yesterday . I even received email from them saying that payment information has been updated and enjoy watching Netflix etc. 

[oldfella]

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@Serge18 wrote:

No it was with Sky as well. But it's all ran out yesterday morning but I renewed supscription yesterday evening and activated Netflix straight away and it was working fine yesterday . I even received email from them saying that payment information has been updated and enjoy watching Netflix etc. 

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Looks like you need to contact Sky directly then @Serge18 

[Serge18]

Ok. What is the phone number and working hours? 

[oldfella]

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@Serge18 wrote:

Ok. What is the phone number and working hours? 

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Hi @Serge18 

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home