@SB65 wrote:
I thought Netflix was free with new sky q box that we’ve just had installed am I wrong?
Hi @SB65
Sometimes Netflix (Ultimate TV) is bundled with Sky Signature but not necessarily automatically.
Check if Ultimate TV (Netflix) us included in you package as if it is it shown Separately.
you can check your package in your Q Box (in My Sky) or the VIP App
Assuming you subscribe through Sky
Sky Ultimate TV includes the Netflix Basic plan (1 screen + HD)
You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack On Sky Q.
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first) on Sky Q.
