@NicoleQ wrote:
Netflix mostly as that's what I watch at night but have noticed sometimes with Disney+ and BBC iPlayer but not as frequent
Definitely have a crack with the network test that @Angel_Aka suggested, preferably at the time you normally experience the issue.
It could be Netflix, it could be a CDN issue, it could be a local broadband network issue or it could be a problem in the home with the hub/router/Sky Q box, or even something in the house interfering with the connection.
Starting point for troubleshooting is usually to power cycle the hub/router and Sky Q box at the mains (turn off for 5 minutes before restarting). If the problem persists, then work through refreshing the apps on the Sky Q box:
From the Sky Q Home screen navigate down to Settings in the left hand menu, but do not select Settings (i.e. click into it).
With Settings highlighted press 0 0 1 on your remote keypad and then click on the circular dot button in the middle of the 4 directional arrows on your remote to confirm.
Next, select Apps, then highlight Refresh all Apps on this box.
You'll see a message that says, "Your apps are being refreshed" and this will stay on screen until you press Dismiss or Back on your remote to return to normal viewing. It’s recommended waiting at least 5 minutes before doing so.
Note that an apps refresh can take up to 24 hrs to complete, so be patient 👍🏻
If you are still having issues after that, let's talk again.
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