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Discussion topic: Netflix app

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This message was authored by Duane25 This message was authored by: Duane25

Netflix app

I'm having trouble with my Netflix app it's not loading up. All my other apps like paramount and Disney plus are working fine. Please can anyone help. Thanks
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This message was authored by oldfella This message was authored by: oldfella

Re: Netflix app

Posted by a Superuser, not a Sky employee. Find out more

@Duane25 wrote:
I'm having trouble with my Netflix app it's not loading up. All my other apps like paramount and Disney plus are working fine. Please can anyone help. Thanks

Hi @Duane25 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

This message was authored by Gar1983 This message was authored by: Gar1983

Re: Netflix app

I'm having the same issue with the past week and none of the trouble shooting steps work 

 

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