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Discussion topic: Netflix app buffering

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This message was authored by Davethomp This message was authored by: Davethomp

Netflix app buffering

When you load the Netflix app on Sky Box it keeps buffering. Works fine on other devices. Any solutions please. 

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This message was authored by stereohaven This message was authored by: stereohaven

Re: Netflix app buffering

Posted by a Superuser, not a Sky employee. Find out more

@Davethomp You might hate this suggestion, but as a starting point, totally unplugging the Sky box for a few minutes from the mains cures many ills. 👍🏻

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LG OLED | Sky Q | EE TV Pro | BT Smart Hub 2 | Apple TV 4K
Davethomp
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This message was authored by Davethomp This message was authored by: Davethomp

Re: Netflix app buffering

Thanks I will try that. 

This message was authored by Ecosse This message was authored by: Ecosse

Re: Netflix app buffering

@Davethomp Have you any other apps on your TV?   Wondering if you have a browser on there - if so, can you navigate to this address to run a speed check from your TV:

 

https://fast.com/

 

It would be good to understand what download/upload you're getting along with the latency - ideally single or lower double figures for latency.  

 

See below for the recommended download speeds for Netflix:

 

Ecosse_0-1678218082487.png

 


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Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900
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