21 Apr 2023 11:52 AM
So I have a netflix error tvq-pb-101 (1.23) which is a location error saying I can't use it where I am.
I am based in the UK, have a place in Spain and travel with work to Turkey and the US amongst other places.
Netflix are saying I need to contact sky and cancel my account, then at the end of the billing month try again. Does this sound correct? I think it's linked to Turkey, despite my account being UK for years
21 Apr 2023 11:56 AM
Posted by a Superuser, not a Sky employee. Find out moreWho provides your Internet? (As your geolocation will be determined by your public IP address)
21 Apr 2023 12:06 PM
It's BT. But I wasn't sure as in a week long gap while in Turkey, I used a gift card from there to sign up again, before starting my sky contract a few days later when I got home
21 Apr 2023 12:16 PM
If you signed up too Netflix in Turkey itself it may have knocked sky's netflix sub off and it may only be usable in turkey?
Can you check your subscriptions on the account settings for netflix and see what your sub shows as? If its sky it should say its from sky
21 Apr 2023 01:59 PM
It says:
Country / Language
GB / en-US
It also says:
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