Netflix Free Trial (Unlink Message)

[jp2003]

Hi, This afternoon I signed up for a 2 months free trial of Netflix via MySky app.

I received an e-mail confirming the changes but when I launch Netflix app on Sky Q box and sign in to a Netflix account I've used before with previous trials, I get a message that says...

"Using someone else's Netflix on your Sky account?

Because you already have Netflix with Sky, speak to the owner of the Netflix account if you can and ask them to contact Netflix to ulink their Netflix account from your Sky bill."

I live alone and have only ever had Netflix with my own account so not sure why it says this? I've just had a livechat with Netflix and they can't see anything at their end that they can do to help and told me to contact Sky about the unlink. 

Is there a certain number I should call to talk about this with someone please?

Thanks. 

[caesarome]

There is just the usual number you can use.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.