Discussion topic: Need early packaging for return items
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Message posted on 20 Jan 2025 07:38 PM
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Need early packaging for return items
I need early packaging for item to return
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Message posted on 20 Jan 2025 07:43 PM
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Re: Need early packaging for return items
Ring Sky and ask them
Message posted on 20 Jan 2025 08:18 PM
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Re: Need early packaging for return items
@Asim
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back.
If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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