NEED NEW SKY BOX SENT OUT TO MY HOUSE AND ILL SEND BACK THIS OLD ONE.

[Dougie+Kerr]

HI YA. I HAVE A PROBLEM WITH MY SKY TV. THE SOUND GOES AWAY EVERY SO OFTEN, I HAVE TO SWITCH IT OFF THEN  BACK ON AGAIN TO GET THE SOUND BACK ON, WHEN I WATCH ORDINARY  TV IT DOESNT HAPPEN IT WORKS FINE SO ITS THE SKY Q BOX THATS FAULTY  . NEED TO SEND NEW SKY Q BOX. THANK YOU.

[oldfella]

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@Dougie+Kerr wrote:

HI YA. I HAVE A PROBLEM WITH MY SKY TV. THE SOUND GOES AWAY EVERY SO OFTEN, I HAVE TO SWITCH IT OFF THEN  BACK ON AGAIN TO GET THE SOUND BACK ON, WHEN I WATCH ORDINARY  TV IT DOESNT HAPPEN IT WORKS FINE SO ITS THE SKY Q BOX THATS FAULTY  . NEED TO SEND NEW SKY Q BOX. THANK YOU.

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Hi @Dougie+Kerr 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home