MySky app has showing incorrect serial number for SKY Q Box

[Marko1970]

Hi All.

When I run the service checker in the MySKY app, it say's the SKY Q box isn't showing any info. I've noticed the app is displaying the incorrect serial number as when I go into settings/system info on the box itself, it's showing a completely different serial number.

Now the box is connected to my hub via Wi-Fi with no issues, but was just womdering why I have this issue and can the serial number be corrected to match the SKY Q box correctly.

Thanks in advance.

[cookiemonsteruk]

@Marko1970 

Do you mean MAC address,

Sky q has different MAC addresses depending on whether you use ethernet or wifi

[Marko1970]

Hey there.

Not, it's nothing to do with the MAC address, just the serial number of the box itself.

[Doc5907]

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@Marko1970 wrote:

Hey there.

Not, it's nothing to do with the MAC address, just the serial number of the box itself.

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Hi @Marko1970 

Where in the Mysky app do you see the Sky Q box serial number as can't find it on mine. Maybe post a screenshot.

[Marko1970]

If you go into Broadband and then service checker, you'll see a placed to click on SKY Q, there you will see the box's serial number (Well the one sky thinks you have)

 

[Doc5907]

@Marko1970 

I see what you mean. Mine is also different but if everything is working ok i wouldn't really worry about.

Edit: Its probably worth giving Sky a call as to why yours says isn't showing any information as mine does show all the information.

[MightyQuinn]

Hi @Marko1970   If you are talking about the B40218... number. Then clearly that is not a serial number, it is too long. I have just checked mine and it doesn't match anything, probably an internal reference at Sky.

[Doc5907]

@Marko1970 

Just another thought. If you haven't already, reboot your sky Q by switching off at the wall for 30 seconds and restarting, then check mysky app.

A few weeks ago my q box didn't even show up on devices (though was working fine) as connected but then showed after reboot.