My tv is not working

[momo4]

My tv is not working 

[Daniel0210]

That doesn't give us a lot to go on @momo4 

Some details please including any error messages you're seeing and what you've tried already.

[momo4]

My sky q box has 1 red light on the left and the one on the right is green but my tv seems dead as a dodo

Nothing on the screen whatsoever 

[oldfella]

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@momo4 wrote:

My sky q box has 1 red light on the left and the one on the right is green but my tv seems dead as a dodo

Nothing on the screen whatsoever 

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Hi @momo4 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[MightyQuinn]

Hi @momo4   If the TV is black, is it something simple, like the TV is on the wrong HDMI input?

[Chodley]

Can the TV show any other content like freeview or internal streaking apps? Does its menu even come up? Is it switched on?