My smart tv is suddenly saying we are not connected to internet after years of being connected. h!

[Jennyp3]

We have tried all the troubleshooting and it still is not connected to the internet. All other devices in the house are ok and connrcted. Is this snything to do with the weekends outage probkems? 

[oldfella]

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@Jennyp3 wrote:

We have tried all the troubleshooting and it still is not connected to the internet. All other devices in the house are ok and connrcted. Is this snything to do with the weekends outage probkems? 

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Hi @Jennyp3 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[nigea99]

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@Jennyp3 wrote:

We have tried all the troubleshooting and it still is not connected to the internet. All other devices in the house are ok and connrcted. Is this snything to do with the weekends outage probkems? 

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hi @Jennyp3 

Is this your Smart TV itself rather than the SKY box ?

If so, even though other devices are working, please may I suggest you  try a full power down restart (i.e. switch off at mains or unplug) of your router followed by your TV.

[Jennyp3]

Thank you all for your replies - I have been pressing the reset button instead of the wps  button but have since located the right button and it has now reconnected. Many thanks for taking the time to help 😊