01 Oct 2024 02:24 PM
My sky q box keeps going into standby mode after 30 seconds or so, then randomly restarts to then shut down again
I am not getting any pictures on the screen but do get audio when it turns on again
So far I have tried unpluging all the cabels, turning the box box off and unpluging from the wall, I have disconnected the mini box and the box is cool to the touch so not over heating.
Any suggestions?
01 Oct 2024 05:10 PM
Posted by a Superuser, not a Sky employee. Find out more
@drewotley wrote:
My sky q box keeps going into standby mode after 30 seconds or so, then randomly restarts to then shut down again
I am not getting any pictures on the screen but do get audio when it turns on again
So far I have tried unpluging all the cabels, turning the box box off and unpluging from the wall, I have disconnected the mini box and the box is cool to the touch so not over heating.
Any suggestions?
Hi @drewotley
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
01 Oct 2024 09:24 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes the power light change colour when this happens?
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