My new sky q remote control stopped working

[Lina2]

I received a new remote control and it only worked for one day. Is it the remote control that has a problem or the sky box?

[lettice]

Would suggest repairing your Sky q remote.
Pair the remote as in section 3 of this Sky q help article;
https://www.sky.com/help/articles/fix-remote

[Lina2]

This is a new remote control and worked only for one day. I tried all the online steps from sky, even the virtual help and still does not work. It looks like the Sky Q box is not reading the remote control.

[oldfella]

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@Lina2 wrote:

This is a new remote control and worked only for one day. I tried all the online steps from sky, even the virtual help and still does not work. It looks like the Sky Q box is not reading the remote control.

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Hi @Lina2 

First try rebooting your Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Once the Q box is back up and running with the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Lina2]

I did all that and even called customer service and went through the same procedure in testing both remote control and main box... still no joy