My mini sky box is not connecting

[Lisadunlop]

Hi I callled a few weeks back and spoke to a man who helped me reboot my sky mini box 

but it's not working again and not connecting to the sky q box

this has been going on for about 5 weeks now and if I don't get it sorted then I will cancel  the mini box 

 how long will I have to wait to get it sorted ?? 

many thanks 

mrs dunlop

[Addie15]

Hi there,  @Lisadunlop. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Lisadunlop 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.