My mini box is not working

[Parm3]

My Mini Box is not turning on at all. 

[MightyQuinn]

Hi @Parm3   Is that with both the remote and the on/off button on the box?

[Parm3]

Yes 

[Parm3]

It has the red/orange light but not turning on 

[Parm3]

It was absolutely fine this morning.

i have two accounts and I cancelled one mini box from my other account. I am hope they have not cancelled this one instead of my other property?!!!

[oldfella]

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@Parm3 wrote:

It has the red/orange light but not turning on 

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Hi @Parm3 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Parm3]

Thank you it's all working now.