My main sky q box keeps freezing

[nobby810996]

My main sky q box keeps freezing and I have to unplug it and restart. It works for a few days and the same thing happens again. I have updated the software to the latest version, rebooted my broadband router and the same thing keeps happening. 

[Coley-W95]

Hi @nobby810996 Sorry to see that you've been experiencing issues with your Sky Q box freezing. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141