My Sky access

[Dawnclif]

When I sign into My Sky, it says 'your account is not authorised to access the my Sky app'. I have always been able to access it previously 

[-Heather-]

Hi @Dawnclif , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and direct you to the right support team to help you with this.  

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Pogit]

My Sky app and online account have gone haywire too,  I cannot see any Sky tv offers, I got an email saying I'm now a stream and broadband customer, the phone line says I'm a tv customer.  Typical Sky making it hard for existing customers no wonder I want to leave.