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Discussion topic: My Netflix not working

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This message was authored by Geophytes This message was authored by: Geophytes

My Netflix not working

My Netflix is not working on my sky w box. 
I tried refreshing apps with no success 

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This message was authored by oldfella This message was authored by: oldfella

Re: My Netflix not working

Posted by a Superuser, not a Sky employee. Find out more

@Geophytes wrote:

My Netflix is not working on my sky a box. 
I tried refreshing my apps wih no change. 


Hi @Geophytes 

Refreshing Apps can take up to 24 hrs.

See if a reboot does anything.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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