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Discussion topic: Multiscreen subscription not recognised?

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This message was authored by: COOKEA

Multiscreen subscription not recognised?

My Main SkyQ 2TB box is showing me an error in the settings menu against both Sky Go and Sky Mini box 

 

I've called Sky twice and they are insisting this needs an engineer visit (after trying multiple hardware resets to no avail). However, for me this seems like a corrupt account setting but they are just not listening to that suggestion, so I am now having to wait over a week for an engineer visit.

 

Has anyone experienced this issue and was it resolvable remotely via an account refresh? I was thinking they could maybe delete then re-add multiscreen from their side?

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This message was authored by: nstokes

Re: Multiscreen subscription not recognised?

I have the exact same issue. Beginner coming Friday to have a look and will prob need a new box. No idea what's caused it 

Sky Q 2TB, 2 x Sky Q mini
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