Hi @AubreyHarshaw49
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.
Multiroom is for Sky+ additional boxes. Multiscreen is for Sky Q mini boxes.
Can you confirm you have Sky Q and what is the message you're seeing on the screen?
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
