Multiroom

[Wellzy]

2 multi room boxes upstairs in the house, both of which the picture continually freezes

[Laing1]

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@Wellzy wrote:

2 multi room boxes upstairs in the house, both of which the picture continually freezes

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@Wellzy Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini boxes 

[oldfella]

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@Wellzy wrote:

2 multi room boxes upstairs in the house, both of which the picture continually freezes

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Hi @Wellzy 

try Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.