01 Oct 2024 10:49 AM
I'm moving house to a temporary rental due to delays with our new house, however we have no idea how long we will be there for - it could be a number of weeks to a number of months. Will I be charged by Sky for having an engineer out to move us twice if we do end up moving to our permenant home in a matter of weeks?
01 Oct 2024 10:58 AM - last edited: 01 Oct 2024 11:20 AM
Posted by a Superuser, not a Sky employee. Find out more
Does the rental address have a satellite dish, and if not do you have permission from the owner to get one installed?
Without a dish, Q simply isn't going to function, and if you're not permitted to get one then it's a moot point anyway
Obviously Sky isn't going to want to carry out two new installations on one account in quick succession.
01 Oct 2024 11:55 AM
Yes the rental property does have a satellite dish installed. The problem is we do not know how long we will be at the rental property as we have not been given a timeframe with our new purchase.
01 Oct 2024 12:00 PM
Posted by a Superuser, not a Sky employee. Find out more
Then it comes down to whether the LNB on the dish is a newer one which is compatible with Q, or an older model that's only for Sky+ and Freesat.
One option would be to move in, connect the Q box yourself and find out if it gets a signal.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion