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This message was authored by: Tee3

Message posted on ‎07 Aug 2026 07:40 AM

Moving home

Why are sky sending me a replacement q box. Doesn't seem anything wrong with my current one and I'm just moving house ( which I've arranged)   Thought I just took the current stuff with me for engineer to set up on appt I have 

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This message was authored by: Daniel0210 Answer

Message posted on ‎07 Aug 2026 07:44 AM

Re: Moving home

Posted by a Superuser, not a Sky employee. Find out more
@Tee3 wrote:

Thought I just took the current stuff with me for engineer to set up on appt I have 

@Tee3 

That is correct. You perhaps need to speak to Sky to cancel that replacement. 

We can potentially get you some help on here via a private chat with the Community Messaging Team if you wish. Let us know on this thread if you want to try that. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎07 Aug 2026 07:44 AM

Re: Moving home

Posted by a Superuser, not a Sky employee. Find out more
@Tee3 wrote:

Thought I just took the current stuff with me for engineer to set up on appt I have 

@Tee3 

That is correct. You perhaps need to speak to Sky to cancel that replacement. 

We can potentially get you some help on here via a private chat with the Community Messaging Team if you wish. Let us know on this thread if you want to try that. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: GD1

Message posted on ‎07 Aug 2026 09:07 AM

Re: Moving home

Posted by a Superuser, not a Sky employee. Find out more

@Tee3  It would be unusual for Sky to send a replacement Q box for a home move, are you sure you've not been signed up to Sky Stream at your New address? check your email confirmation for what has been ordered.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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