Moving home

[KR05]

I've booked a home move but the engineer visit address is wrong. They have them coming to my old address and not the new one. 

is this normal?  Or will it have to be changed? 

[oldfella]

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@KR05 wrote:

I've booked a home move but the engineer visit address is wrong. They have them coming to my old address and not the new one. 

is this normal?  Or will it have to be changed? 

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Hi @KR05 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Sazzle65]

I've got the same issue. The engineer is booked for 1st June but to my old address?? Plus I've been charged for next months broadband when I cancelled it. 
do sky have an email address?

regards

sazzle

[PandJ2020]

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@Sazzle65 wrote:

I've got the same issue. The engineer is booked for 1st June but to my old address?? Plus I've been charged for next months broadband when I cancelled it. 
do sky have an email address?

regards

sazzle

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Sky do not use email for routine contact.  You'll have to call.

in advance charging often produces a bill past cessation date - the following bill generates a credit.