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Discussion topic: Missing second sky box

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Avatar for MonirAkbarieh
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This message was authored by: MonirAkbarieh

Message posted on ‎24 Mar 2026 12:44 PM

Missing second sky box

I have changed to sky Q. Previously had two boxes for the house  but I have been sent only one box instead of two

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎24 Mar 2026 12:55 PM - last edited: ‎24 Mar 2026 12:58 PM

Re: Missing second sky box

Posted by a Superuser, not a Sky employee. Find out more

@MonirAkbarieh  Did you order a Mini box and also a Multi screen subscription, if not Sky wouldn't send one regardless of how many Sky+ boxes you had.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Mar 2026 12:55 PM

Re: Missing second sky box

Posted by a Superuser, not a Sky employee. Find out more

@MonirAkbarieh 

When upgrading to Sky Q did you order Multiscreen AND a mini box? A mini box is not automatically included. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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