Missing channels

[Ljaye]

My sky q has been working no problems at all I live in a flat have communal dish a few days ago I noticed channel 5 and sky one wasn't working and on my sky it was saying my device wasn't being detected all of a sudden 5 and sky one started working again today I have noticed that 11 channels are missing saying channel unavailable when I type in number I have done everything possible today to sort this scr is ticked Internet good broadband good satellite good no more message on my sky saying device not detected so sorted that problem but these channels still missing I have done everything advised

[Danz994]

Hi there @Ljaye I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141