24 Jul 2024 03:50 PM
I had a new skyQ box installed last Friday.
All good except bbc news 24 and bbc parliament channels do not work
24 Jul 2024 04:01 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rosemary19 wrote:
I had a new skyQ box installed last Friday.
All good except bbc news 24 and bbc parliament channels do not work
You'll need to provide more info as "do not work" tells the forum nothing about your issue.
24 Jul 2024 04:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rosemary19 wrote:
I had a new skyQ box installed last Friday.
All good except bbc news 24 and bbc parliament channels do not work
@Rosemary19 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
19 Aug 2024 03:47 PM
Thank you for your replies. I tried disconnecting everything but this did not fix the problem.
in addition, I now find channel 5 is also missing.
The screen is blue and across the top it says
This channel is currently affected by a problem with your satellite signal. For help press?
I have tried this but it doesn't solve the problem.
19 Aug 2024 03:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rosemary19 wrote:This channel is currently affected by a problem with your satellite signal. For help press?
I have tried this but it doesn't solve the problem.
Do you have your own dish or communal?
19 Aug 2024 04:03 PM
Thank you,
I have my own dish. This problem started when the sky Q box was installed, he did change something on the dish.
No problem. Browse or search to find help, or start a new discussion on Community.
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