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Discussion topic: Missing bbc channels

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This message was authored by Rosemary19 This message was authored by: Rosemary19

Missing bbc channels

I had a new skyQ box installed last Friday.

All good except bbc news 24  and bbc parliament channels do not work

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This message was authored by GD1 This message was authored by: GD1

Re: Missing bbc channels

Posted by a Superuser, not a Sky employee. Find out more

@Rosemary19 wrote:

I had a new skyQ box installed last Friday.

All good except bbc news 24  and bbc parliament channels do not work


You'll need to provide more info as "do not work" tells the forum nothing about your issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Laing1 This message was authored by: Laing1

Re: Missing bbc channels

Posted by a Superuser, not a Sky employee. Find out more

@Rosemary19 wrote:

I had a new skyQ box installed last Friday.

All good except bbc news 24  and bbc parliament channels do not work


@Rosemary19 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Rosemary19
Topic Author
This message was authored by Rosemary19 This message was authored by: Rosemary19

Re: Missing bbc channels

Thank you for your replies. I tried disconnecting everything but this did not fix the problem. 
in addition, I now find channel 5 is also missing.

The screen is blue and across the top it says

 

This channel is currently affected by a problem with your satellite signal. For help press?

I have tried this but it doesn't solve the problem.

 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Missing bbc channels

Posted by a Superuser, not a Sky employee. Find out more

@Rosemary19 wrote:

This channel is currently affected by a problem with your satellite signal. For help press?

I have tried this but it doesn't solve the problem.

 


Do you have your own dish or communal?

I am just another Sky customer and my views are my own
Rosemary19
Topic Author
This message was authored by Rosemary19 This message was authored by: Rosemary19

Re: Missing bbc channels

Thank you, 

I have my own dish. This problem started when the sky Q box was installed, he did change something on the dish.

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