Mini box won’t turn on

[annoyewithsky1]

So I've tried to turn on my mini box to watch some tv. This was about 20 mins ago. Still can't get a green light. Is it an automatic update or has it potentially frozen and needs resetting... again?

[Chodley]

Tried turning it on by pressing the power button on the mini itself?

[annoyewithsky1]

Yeah, it's just say there red and mocking me 😭

[oldfella]

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@annoyewithsky1 wrote:

So I've tried to turn on my mini box to watch some tv. This was about 20 mins ago. Still can't get a green light. Is it an automatic update or has it potentially frozen and needs resetting... again?

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Hi @annoyewithsky1 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on