Mini box sign in and Netflix problems

[Bomber2857]

Each day I switch on tv on my mini box it comes up no signal although internet connection is ok . It can take me 30 mins to log in . Also since I moved Netflix to sky when I log in it's not my account and had Spanish names , the language is correct 

[Chodley]

Your netflix account has been hacked (or the wrong one is associated with your Sky account which Sky can fix so I've escalated this.)

[Greenfingers001]

Thanks for escalating this. We’ve sent @Bomber2857  an invite to chat.

[Lisa-P1987]

We are still looking to help you @Bomber2857 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks