Discussion topic: Mini box remote not setting up

This message was authored by: DJGA · ‎06 Aug 2023

reset mini box

when press 1 and 3 remote flashes about 20 times why is this, so can't get sky working on this box

This message was authored by: Lisa-P1987 · ‎07 Aug 2023

Hi there @DJGA , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: oldfella · ‎07 Aug 2023

@DJGA wrote:

reset mini box

when press 1 and 3 remote flashes about 20 times why is this, so can't get sky working on this box

It will continue flashing because the infrared signal is not being received by the mini.

Either the mini is not on and working with green LED or the remote hasn't got direct line of sight to the Mini box infrared sensor

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