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Discussion topic: Mini box problem

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This message was authored by: Samjax

Mini box problem

I have sky q, and 4 mini boxes with multi room. We can use 2 mini boxes at the same time out of the 3 with no problem. However if we turn on the 4th mini box it says maximum boxes in use even though that is the only mini box turned on. All 3 other boxes are on standby. Why is this box different?

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This message was authored by: oldfella

Re: Mini box problem

Posted by a Superuser, not a Sky employee. Find out more

@Samjax wrote:

I have sky q, and 4 mini boxes with multi room. We can use 2 mini boxes at the same time out of the 3 with no problem. However if we turn on the 4th mini box it says maximum boxes in use even though that is the only mini box turned on. All 3 other boxes are on standby. Why is this box different?


Hi @Samjax 


Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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