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Discussion topic: Mini box pausing and losing sound

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This message was authored by: 14dahooky

Mini box pausing and losing sound

My mini box loses sound and freezes  live tv,takes a age to turn over as well

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This message was authored by: Laing1

Re: Mini box pausing and losing sound

Posted by a Superuser, not a Sky employee. Find out more

@14dahooky wrote:

My mini box loses sound and freezes  live tv,takes a age to turn over as well


@14dahooky sounds like it may be close tothe limit for receiving the signal from the main box but Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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